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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Linda Mahar

Linda Mahar

April 10, 2025

5  out of  5
rating by Linda Mahar
"Brad has been our agent in Vermilion, Elyria and now Avon Lake since 1973. Always helpful, accurate, concerned and prompt with responses as are the administrative assistants. We could not be more grateful for all the friendly advice over the years. Thanks so much!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and always enjoy talking with you."
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Pete Pappas

April 10, 2025

5  out of  5
rating by Pete Pappas
"The folks at Schwab State Farm do a great job of making a bad situation as painless as possible. Great customer service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lori Ozmun

March 18, 2025

5  out of  5
rating by Lori Ozmun
"My claim was handled very quickly with very good communication thorough out the process."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Elizabeth Farmer

February 27, 2025

5  out of  5
rating by Elizabeth Farmer
"Very helpful in a time crunch!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Marilla Nedro

February 23, 2025

5  out of  5
rating by Marilla Nedro
"I have been a longtime customer at Brad Schwab’s State Farm Insurance agency with policies covering multiple vehicles & my home & appreciate the prompt, efficient, & fair service received from the staff & their company for over 40 years."
We responded:
"Thank you Marilla. You always put a smile on our face when you call or stop in."
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Duane Byrne

December 19, 2024

5  out of  5
rating by Duane Byrne
"This agency has been very easy to work with. I recntly filed a claim for storm damage and Julie checked in on our progress every week until everything was settled State Farm rates were much lower than my previous company. The agency also sponsors Operation Christmas Joy each year that benefits local residents with food for families and toys for children."
We responded:
"Thank you for reviewing our State Farm office! We follow up on claims as part of our promise to help you recover from the unexpected. Yes, I am proud to be a part of Operation Christmas Joy as we deliver food and gifts to families in need in our amazing town of Vermilion. Thank you for noticing, Duane."
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Charley Lough

October 27, 2024

5  out of  5
rating by Charley Lough
"Always friendly and helpful. Without Julie and Cheryl, you'd suffer. 😉"
We responded:
"Thank you for reviewing our State Farm office! Yes, you are right, my office team does a great job of helping our customers recover from the unexpected."
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Richard Wilson

July 8, 2024

5  out of  5
rating by Richard Wilson
"Brad's office is amazing. No muss, no fuss, just a quick resolution. The rental car was taken care of the day I reported the accident. The pay-out for the loan was quick and the remaining balance was in my account in no time so I could pursue getting a new car. The entire staff there is friendly and courteous. The only other thing to say would be clone them all!"
We responded:
"Thank you very much for the kind words Richard. I wonder if cloning really is an option. HaHa"
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Dan Strayer

May 8, 2024

5  out of  5
rating by Dan Strayer
"Brad and his team are always there when we need them. We appreciate their expertise."
We responded:
"Thank you, Dan, for your kind words. We appreciate your business."
Profile photo of Kevin Weller

Kevin Weller

May 7, 2024

5  out of  5
rating by Kevin Weller
"I contacted the office to discuss adding another driver to my auto policies. The administrative staff was very friendly, knowledgeable and helpful with my request. They assisted me by reviewing my policies and recommending changes that would yield the lowest annual premium cost. I was very happy with the outcome. Outstanding customer service! Thank you!"
We responded:
"Thank you Kevin! Great service is what we strive for."
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Joan Crow

April 6, 2024

5  out of  5
rating by Joan Crow
"The staff at our Vermilion office (Brad Schwab) are absolutely the best. They make the whole process go smoothly , they take care of the details. I have no concerns or worries and explain everything! I feel so fortunate that they are there for me. Joan Crow"
We responded:
"Thank you Joan for taking the time to compliment my office. Cheryl, Rebecca, and Julie are definitely an asset to my office."
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wayne miner

February 21, 2024

5  out of  5
rating by wayne miner
"They give you the best rates and have great customer service. The staff is excellent to talk and work with."
We responded:
"Thank you Wayne. You always brighten our day!"
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Lynn Miller

February 18, 2024

4  out of  5
rating by Lynn Miller
"Very helpful and knowledgeable"
We responded:
"Thank you Lynn. We're here to help!"
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jon komarek

February 2, 2024

5  out of  5
rating by jon komarek
"The best for 20+ years."
We responded:
"Thank you, Jon, for your kind words. Here's to another 20+ years! "
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Gin Ginny

January 5, 2024

5  out of  5
rating by Gin Ginny
"Been with State Farm since 1958. Always had great service. I’ve always had great service with Julie Rolfe. She is friendly and responsive. She always follows up. Very helpful."
We responded:
"Thank you for the kind words. Yes, Julie is very friendly and responsive and prides herself on excellent customer service."
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Katie Gregory

September 26, 2023

5  out of  5
rating by Katie Gregory
"Brad Schwab and his agents are always super helpful and knowledgeable! I have been a customer for years and extremely happy with their service!"
We responded:
"Thank you Katie for the kind words."
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Cindy N.

August 1, 2023

5  out of  5
rating by Cindy N.
"Brad and his team have been amazing. They answer questions and find answers for us to ease our concerns!! Great service and great team!"
We responded:
"Thank you Cindy. I appreciate your words and support more and more."
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Richard peters

July 1, 2023

5  out of  5
rating by Richard peters
"They worked with me very quickly :)"
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Jim Yandell

April 25, 2023

1  out of  5
rating by Jim Yandell
"This is what SF did to us. We had a home fire and were referred to the worst construction company in the area. They have a horrible reputation but are dirt cheap. SF paid out by their ridiculously low estimate. Seven months later, nothing had been done and they would not talk to us about the work. We got a real company that came out the estimate was 7000 dollars more, but SF refused to pay since the clown company was cheaper. Fortunately, the new company did a quality job and SF is happy for the ripoff they pulled on us."
We responded:
"Hello Jim. I’m sorry you had a frustrating experience. I can’t find you in our records as one of our customers. Please feel free to call us at 440-967-3186. "
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Derrick Cunningham

November 17, 2022

5  out of  5
rating by Derrick Cunningham
"I have been with the Brad Schwab "family" for 38 years (with a 6 yr. break while serving in the military) and cannot think of a negative experience. They are professional, while making you feel like a neighbor (couldn't resist). I couldn't imagine being with anyone else."
We responded:
"Thank you for your service Derrick and thank you for the kind words. "
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scott law

November 14, 2022

5  out of  5
rating by scott law
"Fantastic agent to work with. Whole crew is very polite and knowledgeable."
We responded:
"Thank you Scott!"
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Ron H

October 28, 2022

5  out of  5
rating by Ron H
"Even though we moved years ago, we still call Cheryl occasionally for questions. She is always very helpful. Too bad she doesn't work for our agent."
Profile photo of Cassandra Lettenberger-Klein

Cassandra Lettenberger-Klein

October 27, 2022

5  out of  5
rating by Cassandra Lettenberger-Klein
"I’ve been a client for years and have always appreciated how professional and responsive Cheryl is to my changing needs. She is knowledgeable and very personable!"
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HENRY Boepple

October 21, 2022

5  out of  5
rating by HENRY Boepple
"I am a life long State Farm customer and over the years when I would think about switching companies to try to save money I would think of the AWESOME service that Cheryl Sopko has provided to me and I wouldn't even shop around... Cheryl is the backbone of that agency, Brad is lucky to have Cheryl Sopko on his staff"
We responded:
"You are absolutely right Henry! Other auto insurance companies cannot compare to the customer service that you get with Cheryl."
Profile photo of Megan Sopko

Megan Sopko

October 18, 2022

5  out of  5
rating by Megan Sopko
"Always an easy process when calling the office! I always talk to Cheryl about any claims. She is very helpful & goes above and beyond!"
We responded:
"You are right Megan-Cheryl does great with our claim follow up system and helping people recover from the unexpected."